FAQ

Frequently Asked Questions (FAQ)

1. About Encomax Realtors & Services

Q: Who is Encomax Realtors?
A: Encomax Realtors is a Pune-based real estate agency specializing in facilitating purchase, sale, and consultation for both new-construction homes (projects) and resale residential properties across Pune and its suburbs.

Q: What areas of Pune do you serve?
A: We serve the major zones and suburbs across Pune, including (but not limited to) Sahakar Nagar, Wakad, Baner, Hinjewadi, Kothrud, Pashan, Wakad, Bavdhan, Kondhwa, Undri, Magarpatta, Hadapsar, etc. If you have a locality in mind, please ask us — we likely cover it (or can assist via partner agents).

Q: Do you only sell new homes or also resale (pre-owned) ones?
A: We handle both. We list new-construction residential projects (apartments, developer launches) as well as resale/secondary market homes (flats, independent houses, builder transfers) in Pune.

Q: Do you build or develop projects yourselves?
A: No — we are a brokerage/agency and liaison. We partner with quality developers for new projects, and we also facilitate resale deals between owners and buyers. We do not act as a developer.

2. For Buyers

Q: How do I search for available properties?
A: You may browse our “Projects” / “Resale Listings” section on our website, use filters (budget, size, location), or contact us directly with your preferences (budget, preferred areas, size, amenities). We’ll send you curated options.

Q: Can you help with site visits and inspections?
A: Yes. Once you shortlist a few properties, we coordinate and accompany you on site visits, help inspect documentation, highlight pros/cons, and guide you.

Q: What documents should I check before buying?
A: Key documents include: title deed, approved layout / plan from Pune Municipal Corporation (or local authority), occupancy certificate (OC) or eligibility for same, municipal tax receipts, NOC(s) (if required), and any other developer permissions. We assist in verifying documentation.

Q: Do you help with home loan / mortgage facilitation?
A: Yes, we can connect you with trusted banking / financial partners (leading banks, NBFCs) and help with paperwork, eligibility checks, lien statements, etc. However, final loan approval lies with the lending institution.

Q: What are additional costs besides the sale price?
A: Apart from the property price, one must account for stamp duty, registration charges, Goods & Services Tax (GST) (if applicable for new projects), society formation charges, parking, maintenance deposit, legal fees, brokerage (if applicable), and any approval/utility connection costs.

Q: Can you negotiate price on my behalf?
A: Yes. We act as your representative and negotiate with sellers or developers to get favorable terms. Our commission is generally built into the transaction (or mutually agreed up front).

3. For Sellers / Owners (Resale or Project Sales)

Q: How do I list my property with Encomax Realtors?
A: You may fill out our “List Your Property” form on the website or contact us directly with details (address, size, condition, expected price). We will evaluate, advise on pricing, and list your property on our portal and partner networks.

Q: Do you help with staging, photography, and marketing?
A: Yes — we can arrange professional photography, videography, 3D walkthroughs, and market your property across online portals, in our buyer database, and via offline channels.

Q: How do you determine the sale price / valuation?
A: We analyze comparable properties (comps) in your area, assess condition, amenities, age, and negotiate with buyers. Our goal is to maximize your return while making it competitive in the market.

Q: What is your commission / fee for sellers?
A: Our commission is competitive and is generally agreed in writing before listing. It depends on the property type (resale, independent home, etc.) and sale value. We ensure transparency on all charges.

Q: How long does it usually take to sell a property?
A: It depends on market conditions, property location, pricing, demand, and condition. On average in Pune, a well-priced and well-marketed resale may sell in 2–4 months, but this can vary.

4. About New Construction / Projects

Q: How do you select which new projects to list?
A: We partner with reputable and legal developers who follow all regulatory compliances (RERA registration, approvals, quality of construction, timely delivery). We typically list projects that meet our quality, location, and compliance criteria.

Q: How can I verify the authenticity and RERA registration of a project?
A: We provide you with project documentation including RERA registration details and related approvals. You may also independently verify via the Maharashtra RERA portal.

Q: When will I get possession of a new home?
A: Delivery timelines are specified in the developer agreement (commencement certificate, project schedule). Delays may occur; we monitor developer progress and keep you updated.

Q: Can I resell / transfer my booking before possession?
A: Yes, often (subject to developer norms). We help with builder transfer formalities, documentation, buyer matchmaking, and legal compliance.

5. General / Legal / Process Related

Q: Is my data and inquiry confidential?
A: Absolutely. We maintain strict confidentiality. Information you share is used solely to assist your property search / sale, and will not be shared with third parties without your consent (unless necessary for documentation or legal processing).

Q: What is the purchase process (step by step)?
A: While it can vary per property, the general flow is:

1. Initial shortlisting & site visits

2. Document verification & due diligence

3. Offer / negotiation & booking agreement

4. Deposit / earnest money

5. Home loan application (if needed)

6. Agreement / contract (sales agreement)

7. Regulatory approvals / stamp duty / registration

8. Final payment and handover / physical possession

9. Post-possession support (society formation, utility connections)

We guide you through each step.

Q: What if there is a dispute or legal issue?
A: We aim to prevent such instances via careful due diligence and transparent agreements. If a dispute arises, we seek amicable resolution first. If required, legal recourse may be pursued, with both parties being advised by attorneys. We can connect you with legal experts if needed.

Q: Do you provide post-sale services (e.g. interior, maintenance)?
A: While our core focus is on real estate brokerage, we can recommend trusted service providers (interior designers, contractors, maintenance firms) from our network. These are optional and contracted directly by you.

6. Payment, Taxes & Financials

Q: What is stamp duty and registration?
A: Stamp duty is a tax imposed by the state government on property transactions; registration is the official recording of the sale deed. In Maharashtra, stamp duty and registration fees are charged as per state regulations (rates vary by location, buyer category, etc.).

Q: Is GST applicable on resale property?
A: Generally, resale (second-hand) residential properties are exempt from GST. However, for new construction homes (if sold by developers), GST may apply. The exact applicability depends on project structure and regulatory rules.

Q: Can I pay in installments / stage payments?
A: For new projects, yes — developers often permit stage-wise payments tied to construction milestones. For resale homes, payments are usually through lump sum or mutually agreed installments (subject to legal safeguards).

Q: What about capital gains tax (CGT)?
A: If you sell your property at a profit, capital gains tax may apply under Indian tax laws. The rate depends on how long you held the property (short-term vs long-term). You should consult a tax advisor for your particular case.

7. Contact, Support & Feedback

Q: How can I contact Encomax Realtors?
A: You can reach us via phone, email, or via the “Contact Us” form on our website. (Display phone number, email, office address).

Q: What are your business hours?
A: Our office generally operates from Monday to Saturday, 9:30 AM to 6:30 PM (or your actual hours). Visits or appointments on Sundays / holidays are by prior arrangement.

Q: How do I give feedback or lodge a complaint?
A: You may send an email to our feedback address or call our customer support number. We aim to respond promptly and resolve issues quickly.